Donor Support

Questions About Donor Services

Have Questions? Please contact our development team Monday to Friday from 9 a.m. to 5 p.m. ET at 416.364.1666 ext. 242, or email We’ll help you:

  • Update your name or email address
  • Update your credit card, debit card or bank account number
  • Upgrade your monthly gift amount
  • Request a change of payment date, cancel or skip a payment
  • Review your monthly transactions history

NOTE: For your protection, please do not send sensitive or confidential information, such as your credit card number, in an inquiry email. Please contact us directly by phone.

Tax Receipts

When a one-time donation is made, a tax receipt will be generated and emailed or mailed to the donor.

Circle of Caring Monthly Donors will receive an annual tax receipt after the previous tax year has closed.

If you have any questions, please do not hesitate to contact our development team by phone at 416.364.1666 ext. 243 or by email at

Our Commitment to You

Hospice Toronto is committed to protecting the privacy of our donors and to upholding the highest ethical standards in the way we raise funds.

We will honour your requests for information, including our most recent financial statements, and any wishes to limit future contact. Our materials will be truthful and will accurately describe our activities and the intended use of the funds we raise, while respecting the dignity and privacy of those whom we strive to help.

Donor Bill Of Rights

Hospice Toronto Strictly Adheres to the Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is central to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the non-profit organizations and causes they are asked to support, we declare that all donors have these rights:

  1. To be informed of the organization’s mission, of the way the organization intends to use donated resources and of its capacity to use donations effectively for their intended purposes;
  2. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities;
  3. To have access to the organization’s most recent financial statements;
  4. To be assured their gifts will be used for the purposes for which they were given;
  5. To receive appropriate acknowledgement and recognition;
  6. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law;
  7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature;
  8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors;
  9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share; and
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

The Donor Bill of Rights was developed by the American Association of Fundraising Counsel, the Association for Healthcare Philanthropy, the Association of Fundraising Professionals and the Council for Advancement and Support of Education.